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  1. Notαrise Help
  2. General

General

  • Where can I find and store my HealthCerts?
  • How do I know if my document has been endorsed and can be used for overseas travel?
  • What is Notαrise?
  • Why go digital?
  • I already have other Government apps e.g. HealthHub, TraceTogether app that show my test and/or vaccination status, do I still need a Pre-Departure Test (PDT) and/or Vaccination HealthCert?
  • Is my personal data safe?
  • I did not receive anything in my email and/or Singpass app. What should I do?
  • Can I reuse my HealthCert for subsequent travel?
  • I have a Pre-Departure Test/Vaccination HealthCert with offline QR codes compatible with the EU Digital COVID Certificate (EU DCC). Why are they considered ‘invalid’ by some COVID certificate reader applications?
  • Can I help another person digitally authenticate and endorse their PDT or get their Vaccination HealthCert issued?
  • How long does it take before I can request my Vaccination HealthCert, after signing up with a Singpass account?
  • My passport includes an alias name. Will this be shown on my HealthCert?
  • I have dual-citizenship. What will be the nationality displayed on my HealthCert?
  • Can I use my Covid Checker Ops result for overseas travel?
  • Why am I getting a ‘File Load’ error when my digital certificate is getting verified on Verify.gov.sg?
  • How may I be contacted by the Notarise team?

Notαrise

Notαrise is a portal that enables outbound travellers to get their digitally authenticated and endorsed COVID-19 HealthCerts, issued by the Singapore Government.

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