General
- Where can I find and store my HealthCerts?
- How do I know if my document has been endorsed and can be used for overseas travel?
- What is Notαrise?
- Why go digital?
- I already have other Government apps e.g. HealthHub, TraceTogether app that show my test and/or vaccination status, do I still need a Pre-Departure Test (PDT) and/or Vaccination HealthCert?
- Is my personal data safe?
- I did not receive anything in my email and/or Singpass app. What should I do?
- Can I reuse my HealthCert for subsequent travel?
- I have a Pre-Departure Test/Vaccination HealthCert with offline QR codes compatible with the EU Digital COVID Certificate (EU DCC). Why are they considered ‘invalid’ by some COVID certificate reader applications?
- Can I help another person digitally authenticate and endorse their PDT or get their Vaccination HealthCert issued?
- How long does it take before I can request my Vaccination HealthCert, after signing up with a Singpass account?
- My passport includes an alias name. Will this be shown on my HealthCert?
- I have dual-citizenship. What will be the nationality displayed on my HealthCert?
- Can I use my Covid Checker Ops result for overseas travel?
- Why am I getting a ‘File Load’ error when my digital certificate is getting verified on Verify.gov.sg?
- How may I be contacted by the Notarise team?